Lifetime Warranty

On PREMIUM and STOREY

PREMIUM is the luxury collection from Hoppekids. The series provides higher comfort, even better security and durability, as well as an almost infinite selection of beds and accessories. The selection in PREMIUM gives you a lot of flexibility and makes it easy for you to find a bed that suits both your child and the child’s room. The quality of the bed and the great selection of accessories enable the PREMIUM bed to last for the entire childhood or to serve as a “hand me down” to younger siblings, without losing that special feeling of getting a new and personalized bed.

STOREY is the flexible shelf-system from Hoppekids. The system is built in sections, so you yourself can decide the length of your system, what accessories you would like, and how it should all be put together. The great selection of accessories for STOREY provides you with great flexibility and you can thereby tailor the system to your home. This also makes STOREY a faithful companion throughout all of life’s phases.

Carefulness and quality

Carefulness and quality are crucial for us at Hoppekids. This is why we are proud to present a unique lifetime warranty on all beds in the PREMIUM collection and all products from the STOREY collection. Lifetime warranty is your comfort and guarantee that the product you buy is produced with the utmost care and consideration on security and durability.

Lifetime Warranty in short
  1. You must register your purchase with Hoppekids no later than three months after date of purchase.
  2. As long as the normal warranty is valid, please contact the shop where you bought the product.
  3. See all products included in the lifetime warranty here.
Terms and conditions for lifetime warranty on PREMIUM og STOREY

Which products are included in the warranty?

All products that are a part of the PREMIUM and STOREY collection are covered by the warranty; including accessories such as shelves, slides, ladders and security rails. Click here for a complete list of included products. Textiles, mattresses and other products which are not a part of the PREMIUM or STOREY collection are not covered by the warranty. The lifetime warranty is valid on all products bought after 1st of may 2017 and registered at Hoppekids no later than three months after the purchase. Please be aware that you will be asked to attach your receipt (as .pdf or .jpg) when registering your product.

What does the lifetime warranty cover?

The lifetime warranty covers manufacturing errors. The warranty presupposes that the product has been assembled correctly in regards to the assembly manual and that all screws and similar have been tightened regularly. The lifetime warranty does not cover faults caused by misuse or regular wear or changes in the wooden structure or surface, including knots bleeding through the lacquer. The lifetime warranty is personal and cannot be transferred to someone else. It is only available for new products purchased after 1/5 2017 from a dealer approved by Hoppekids.

How do I register my products?

To register your PREMIUM or STOREY product, send us an e-mail via the link below here:

Please note that you must register your PREMIUM or STOREY product no later than three months after purchasing the product. A valid receipt in .pdf or .jpg is needed to complete the registration. We cannot offer lifetime warranty without a valid receipt or proof of purchase. When you sign up as a lifetime warranty customer at Hoppekids, we register a number of information about you, including but not limited to, you name, address, country, mail, phone number, as well as the products and place of purchase. Some of this information is mandatory in the creation of your lifetime warranty. The personal information you provide to us is treated confidentially and is disclosed only if it is has a necessary purpose. We can contact the store, but only for service purposes. Read more about our processing of personal data in our personal data policy

How do I make use of my lifetime warranty

To make use of your lifetime warranty, please fill out the formula below.

N.B: Please contact the dealer you originally bought the products from if they are still covered by the normal warranty in your country. Hoppekids lifetime warranty is only available to products no longer covered by the regular warranty.