Shipping policy

Delivery Policy for Hoppekids Children's Beds and Children's Furniture

Welcome to Hoppekids, your reliable source for quality children's beds and children's furniture. We strive to ensure a smooth and convenient delivery experience for our customers. Below you will find our delivery policy, which outlines our processes and guidelines for delivering goods.

Shipping Areas

We offer delivery within the EU to the following countries: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Serbia, Slovakia, Slovenia, Spain, Sweden. Additionally, we also deliver to United Kingdom and Iceland. For delivery to a non-mainland island within the aforementioned countries, we reserve the right to cancel the order if the delivery costs prove to be extravagant. We do not take payment until the item is shipped. Hoppekids is responsible for handling any applicable customs duties associated with the delivery of the ordered item.

Shipping Costs

All of our products are delivered free of charge.

Expected Delivery Time

We aim to deliver your goods within 7-10 working days. To allow you to closely track your shipment, we will provide you with a tracking number on the next business day so that you can get updated information on the shipment status and expected delivery date.

Order Processing

Your order will be carefully processed, and we will strive to dispatch the complete order as quickly as possible. If there are products expected to be in stock at a later date, we will contact you to arrange further delivery.

Delivery Options

We collaborate with reliable suppliers such as Post Nord, BFT, TNT, and GLS to ensure a reliable delivery to your address. All shipments have a tracking number that can be tracked online.

Delivery to P.O. Boxes

Unfortunately, we do not deliver to P.O. boxes.

Damages during Shipment

If there are damages to the product during shipment, we would be happy to send replacement parts or replace the product if it is completely damaged.

Delivery Signature

To ensure receipt of your order, we require a signature upon delivery. If the item is signed for, it is considered received. If you believe that the item has not been received even though it has been signed for, you have the option to fill out a declaration.

Change of Delivery Address

If you wish to change the delivery address after placing your order, please contact us, and we will do our best to accommodate your change requests.

Returns and Refunds

Our return policy and refund process are described separately in our Returns and Refunds Policy.

Thank you for choosing Hoppekids for your children's beds and children's furniture. We are dedicated to delivering high-quality products with a reliable delivery experience.

Last updated: 07-08-2023