Beds are always delivered to your home address by courier. When you order your bed, a Track & Trace number will always be included, allowing you to track your order. Our delivery partners will always contact you before delivery to ensure that you are present to receive the item.
What is the exact delivery date and time?
Due to the beds' long and complicated journey from the factory to the final address, it can be difficult to estimate an exact date and delivery time. Deliveries usually take 5 - 7 working days, except for any public holidays. Our logistics partner will always try to contact you by phone to confirm that you are present to receive your item.
Damage to goods during transport
If the goods have been damaged during transport, we recommend that you always accept the goods regardless. Based on the extent of the damage, with your help, we will identify which parts have been damaged and send replacement parts at no extra cost.
I wish to schedule delivery for a later date
If you would like the item delivered at a later date, please provide us with this information in the comment field in your shopping cart. You can also write to us in the live chat or by email at info@hoppekids.com.
Is delivery really free?
Delivery is free of charge to the following countries:
Belgium, Bulgaria, Cyprus, Denmark, Estonia, Finland, France, Greece, the Netherlands, Ireland, Iceland, Italy, Croatia, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Norway*, Poland, Portugal, Switzerland*, Serbia, Slovakia, Slovenia, Spain, the United Kingdom*, Sweden, the Czech Republic, Germany, Hungary, Austria.
*If you order from a non-EU country, including the United Kingdom, Switzerland or Norway, we have ensured that customs duties have already been taken care of for you. No extra fees.